Be part of a team supporting Sales & Service professionals and partners in providing excellent customer service and providing credit and banking solutions that meet the clients’ needs.
Description of duties
Responsible for providing clients with advice and solutions to meet their immediate and future needs drawing on expertise in the areas of everyday banking, new account opening, term deposits and credit cards, maximizing every client opportunity and immediately introduce them with a Sales Professional or booking a convenient appointment.
While on the floor, manage the flow of clients in the branch, engaging them upon entry to the branch and assisting them with use and knowledge of Multi-channel & Digital solutions.
Take ownership of client concerns at first point of contact, ensuring the problem resolution case/tickets is logged on the complaints handling systems/ application/tool, where applicable for easy follow up and resolution; ensuring clients are informed about the complaint handling process.
Demonstrate effectiveness in getting work right the first time, effective use of the operating systems, adherence to policies, procedures to eliminate/reduce cash differences, fraud and sundry losses.
Upon becoming a Cash Custodian, effectively deliver on cash management activities, including cash ordering and redemption routines, partnering with other Cash Custodians and Control Custodians for efficient EOD balancing and identification of outages.
Qualifications
Five minimum HAVO, VWO or MBO+ passes
Proven customer service and operations acumen with a track record of success in a client-focused, target-driven performance culture
Leadership skills, innovative, impact & influence
Multi-tasking, problem-solving and team working skills
An aptitude for listening, establishing rapport and finding the right solutions for customers
An interest in mobile and digital devices and an ability to help clients navigate through self-serve application
Diploma or Associates Degree in Banking or a related field is a great advantage
Contact Us
Do you have any questions regarding this vacancy? Contact our office at +5999 738 3590.