The Field Technician is responsible for installation and repair of B2C and SMB/B2B services. Technicians must maintain strong customer relations and provide top quality service to customers.
Responsibilities
Diagnose and/or correct all technical problems (TV, Hi-Speed Internet, and Voice services) to the satisfaction of the customer and in accordance with company/international specifications.
Ensuring restoration of customer service (video, voice, or data).
Repair or replace antennas, customer modules, routers / and access devices, and associated wiring.
Troubleshoot service-related problems.
Repair and replace any damaged equipment: ONT, CM, modems, routers, set-top box and telephones.
Replace and repair any damaged cables, connectors or any other passive devices that may result in unsatisfactory service to customers.
Successfully troubleshoot customer issues with field test equipment (OTDR, light meter, RF measurement equipment)
Complete Company documentation pertaining to calls in accordance with the department processes and standards.
Complete all service change requests in a timely professional manner.
Complete all assigned jobs within required Key Performance Indicators (KPIs) at the required level of quality and within the stipulated.
Installation of all RF/Fiber services provided by using standard installation practices and procedures.
Educate customers in the operation of equipment and company products.
Complete Company documentation pertaining to work orders in accordance with the department processes and standards.
Keep all appointments and complete all installation requests in a timely and professional manner.
Performs upgrade to existing service at customer premises.
You are required to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.
Maintain and ensure that all assigned tools, equipment’s, and vehicle are in good working condition.
May be required to work flexible shifts and schedules; nonstandard workweek, weekends and perform on call duties and functions.
Perform any other tasks deemed by management to be relevant to the function.
Qualifications, Knowledge & Experience
Minimum 2 years’ experience as an installer within a telecommunication Company
Technical diploma or certificate in Electronics/Telecommunications.