An energetic, driven and ambitious individual who enjoys dealing with people on a daily basis will fill this role. A Retail Sales Advisor will find creative and honest ways to meet and exceed sales targets daily, keen about learning new techniques and enjoys working in a fast-paced environment where products are dynamic, people are unpredictable. The Retail Sales Advisor will enjoy thinking on their feet to provide quick sales solutions and problem resolutions.
The role is split into several job “functions” that the post holder will be required to undertake as and when requested by the Supervisor of the retail store. The post holder will be required to learn all of these functions and to rotate through these in order to ensure the successful running of the store.
Store Greeter
- Be as the “face” of the branch and the Brand
- Demonstrate warmth, care and willingness to assist
- Ensure all customers who enter the are greeted with a genuine smile or physical acknowledgment even if you are talking to another customer
- Help customers with quick questions and finding their way around the store, without prolonging the conversations.
- Show customers how the queue system works
Sales & Service Advisor
- Demonstrate warmth, care and willingness to assist
- Be actively engaging on the shop floor to interact with customers who are seeking help to buy
- Walk the store with customers and demonstrate how devices work in an effort to encourage customers to buy
- Help customers with quick questions and finding their way around the store
- Upsell at every opportunity to achieve and exceed revenue targets
- Attend and participate in all Sales related training
- Use prescribed sales scripts when required
- Ensure sales inventory are stored safely
- Process all sales transaction efficiently to ensure inventory balances are accurate
- Report end of shift inventory balances using prescribed tools and processes
- Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions
- Help, support and encourage customers to transition to self-help tools and systems
- Direct customers with appropriate information where they can receive customer service support
Cashier
- Accurately process all customer transactions effectively, in a quick yet engaging manner
- Process external cash from external points accurately into end of day reconciliations and lodging
- Use the customer’s name and thank the customer for their business when saying goodbye, inviting them to return at any time
- Use POS and supporting tools effectively to ensure accuracy.
- Ensure minimum margin of error when handling cash transactions
- Report end of shift cash balances using prescribed tools and processes.
- Acts as a deputy for the store supervisor when he/she is unable to attend or is on holiday.
Education
MBO degree / High school diploma or equivalent (preferably in commerce or sales)
Experience
Years of experience: 0 to 1 year