Tech Expert
- Make appointments to assist customers with troubleshooting queries
- Conduct group demos in store
- Demonstrate and set up new devices with customers
- Educate customers on data services
- Educate customers who are transitioning from one device brand or Operating System to another
- Engage, advise and delight customers by showing them what is possible with the company's products and solutions.
- Use product knowledge to educate our customers
- Test and train other team members on new launches for products, tools and services
- Deliver Skill Pills as per training calendar
- Coach other team members to trouble shoot and resolve simple issues.
- Perform simple repairs to customers faulty devices
- Assess customers’ faulty devices to determine and advise of repair process
Delight customers every time
- Demonstrate how to use the product in a very engaging and simple manner
- Communicate in a language that is easy for customers to understand, avoiding jargon
- Own and resolve your customers problems
- Be alert and always provide the best advice for your customers’ changing needs
- Use feedback as an opportunity to learn and grow
- Be aware of other customers who need help and advice to efficiently serve everyone
Exceed store and personal targets
- Hit and consistently exceed store targets and contribute towards store targets
- Use questioning techniques to know what your customers want then advise them on the best products and services to match their needs
- Recommend products and services to improve your customers’ experiences and their lifestyles.
- Demonstrate impact of your store performance on the wider company strategy
- Follow the approved Sales Cycle when engaging customers to buy
- Convert customers who are browsing in order to meet store sales targets.
- Always upsell with apps, data plans or accessories to every customer in order to increase customer satisfaction and achieve store targets.
Store housekeeping and compliance
- Work with your team members to make sure the store looks great and that display products are working properly
- Work with your team to make sure the store is a safe environment
- Always follow company policies and processes
- Consistently achieve administrative requirements for cash and inventory handling
Help the Retail Store Manager
- Make recommendations to improve processes that will improve the customer experience.
- Make recommendations to build a unified team
- Test new products and provide feedback to your store manager
- Perform all other job-related duties as requested by the Store Manager
- Attend all trainings where directed by the Store Manager
- Provide training on new products to other members in the team when called upon.
- Provide feedback on team’s performance to manager using the approved guidelines
- Participate in a monthly outdoor sales or extended work activities to increase brand and product awareness and sales targets
- Observe and share competitor activity with your Retail Store Manager
Store Greeter
- Be as the “face” of the branch and the company brand
- Demonstrate warmth, care and willingness to assist
- Ensure ALL customers who enter the are greeted with a genuine smile or physical acknowledgment even if you are talking to another customer
- Help customers with quick questions and finding their way around the store, without prolonging the conversations.
- Show customers how the queue system works
Knowledge, Skills & Experience
- Post secondary qualification
- Minimum 2 years experience in a Retail environment
- Has an impressive sales record
- Computer Literate
- Be an advocate of the customer
- Early adapter of new products
- Enjoys working with a team
- Enjoys challenges and achieving goals
- Uses simple and inspiring communication
- Respects your team and always deliver what you promise
- Always trying make things better for yourself and your team
- Never settle for second best