Responsibilities
Customer Service & Transactions
- Process customer deposits, withdrawals, and other financial transactions accurately
- Provide professional guidance and support to customers regarding banking services
- Promote and recommend banking products and services based on customer needs
- Deliver excellent customer service while maintaining a positive customer experience
- Handle customer inquiries and resolve transactional issues promptly
Cash Management
- Maintain custody and control of cash in accordance with established procedures
- Balance cash drawers and reconcile discrepancies at the end of each shift
- Handle cash and confidential financial information with accuracy and integrity
- Ensure all cash transactions are processed securely and efficiently
Administration & Compliance
- Ensure compliance with internal controls, banking policies, and regulatory procedures
- Maintain accurate transaction records and supporting documentation
- Sort, file, and forward daily transaction records to the appropriate departments
- Assist with the distribution and follow-up of ATM cards and credit cards
- Support operational activities and maintain confidentiality of customer information
Requirements
- Minimum MBO level education
- 2–3 years of experience in customer service or a related role
- Cash handling experience is preferred
- Knowledge of banking software is an advantage
- Good verbal communication skills in English
- Strong attention to detail and accuracy
- High level of accountability and integrity
- Professional appearance and customer-oriented attitude
Skills
- Customer Service & Relationship Building
- Cash Handling & Transaction Processing
- Banking Operations & Compliance
- Attention to Detail & Accuracy
- Communication & Problem Solving
- Organization & Confidentiality