An energetic, driven and ambitious individual who enjoys dealing with people on a daily basis will fill this role. A Virtual Sales Advisor will find creative and honest ways to meet and exceed sales targets daily, keen about learning new techniques and enjoys working in a fast-paced environment where products are dynamic, people are unpredictable.
Sales & Service Advisor
- Answer emails or online chat messages from customers interested in residential services.
- Demonstrate warmth, care and willingness to interact.
- Provide the most efficient route for customers seeking help and advice.
- Be actively engaging with customers who are seeking help to buy.
- Use questioning techniques aligned to the virtual sales cycle to close sales.
- Upsell at every opportunity to achieve and exceed revenue targets.
- Attend and participate in all Sales related training.
- Use prescribed sales scripts when required.
- Create the sales order accurately for the Sales support team to provision the service/product.
- Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions.
- Direct customers with appropriate information where they can receive further customer service support.
Education
MBO degree / High school diploma or equivalent (preferably in commerce or sales)
Experience
Years of experience: 0 to 1 year